Thank you for shopping at Ruhaanika (www.ruhaanika.in). We want you to be completely satisfied with your purchase. Please read this Refund Policy carefully before making a purchase.

1. Overview

This Refund Policy applies to all products purchased from Ruhaanika through our website. By placing an order with us, you agree to the terms outlined below.

2. Returns

2.1 Return Window

You have [7] days from the date of delivery to request a return for most products.

2.2 Eligibility for Return

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it

• The item must have all original tags, packaging, and accessories intact

• The item must not be damaged or altered in any way

• Proof of purchase (order ID or invoice) is required

2.3 Non-Returnable Items

The following items cannot be returned:

• Items marked as “Final Sale” or “Non-Returnable”

• Customized or personalized products

• Intimate apparel, undergarments, or swimwear (for hygiene reasons)

• Items damaged due to misuse, neglect, or improper care

• Gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at ruhaanikacollections@gmail.com within the return window with your order number and reason for return

2. Wait for our return authorization confirmation and shipping instructions

3. Pack the item securely in its original packaging

4. Ship the item to the address provided in our return instructions

Important: You are responsible for return shipping costs unless the return is due to a defective product or our error.

4. Refunds

4.1 Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [7-10] business days.

4.2 Refund Method

Refunds will be issued to your original payment method (credit card, debit card, UPI, net banking, or other method used at checkout). Please note that it may take additional time for your bank or payment provider to reflect the credit in your account.

4.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items that show clear signs of use or damage not caused by us

• Items returned after the return window has closed

• Missing parts, accessories, or original packaging

4.4 Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product, please initiate a return for the original item and place a new order separately.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at ruhaanikacollections@gmail.com within [48] hours of delivery. Please provide:

• Your order number

• Photos or videos clearly showing the damage or defect

• A description of the issue

We will arrange for a replacement or full refund, including any return shipping costs, at no additional charge to you.

7. Cancellations

7.1 Before Shipment

You may cancel your order within [24] hours of placing it for a full refund. Please contact us immediately at ruhaanikacollections@gmail.com with your order number.

7.2 After Shipment

If your order has already been shipped, you cannot cancel it. You will need to follow the return process once you receive the item.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check the following:

• Contact your bank or credit card provider – refunds may take additional time to post to your account

• Contact your payment provider (such as PayPal, Razorpay, or others)

If you have done this and still have not received your refund, please contact us at ruhaanikacollections@gmail.com.

9. Sale Items

Sale items (items purchased during a discount or promotional event) are subject to the same return policy as regular-priced items, unless explicitly marked as “Final Sale.”

10. International Orders

For orders shipped outside India, return shipping costs, customs duties, and taxes are the responsibility of the customer unless the return is due to our error.

11. Contact Us

For any questions regarding this Refund Policy, returns, or refunds, please contact us at:

Email: ruhaanikacollections@gmail.com
Phone: 
Website: www.ruhaanika.in
Address: 

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Ruhaanika
Thank you for shopping with us!